Our mission
We give everyone—from solo professionals to global enterprises—access to top-tier cash management products once reserved for the big guys: large corporations and institutional investors.
Our products are available online, via API, or through a growing network of distribution partners.
Unlike banks with their rigid products and complex contractual terms, we offer a simple, transparent, and flexible way to put your cash to work.
About Spiko
Founded in mid-2023 by Antoine and Paul-Adrien, Spiko is a fast-growing fintech now helping 800 companies put several hundred million euros in idle cash to work.
Our culture
We foster a culture of excellence rooted in transparency, humility, and performance.
This mindset shapes how we make decisions, how we share information internally, and how we design and sell our products.
As a Customer & Compliance Analyst, you’ll enhance customer satisfaction by ensuring smooth onboarding, providing responsive support, and streamlined operations.
Customer Onboarding & Compliance
- Manage the onboarding of investors (retail, corporate, institutional etc.) distributed via Spiko Finance or third-party partners.
- Conduct and maintain thorough KYC and AML processes for both individuals and legal entities, aligned with internal procedures and applicable regulatory requirements.
- Implement risk-based due diligence: e.g. review of identity documents, source of funds, beneficial ownership structures, and risk scoring.
- Handle the review and approval of investor documents within the app, including bank account verification and documentation checks tailored to the investor’s risk level and transaction size.
- Maintain ongoing due diligence by monitoring client activity, identifying suspicious behaviors, and escalating when necessary.
Customer Support
- Respond to and manage inbound support requests across channels (email, message, support ticketing system, app feedback, etc.), addressing queries from individual, corporate, and institutional investors etc.
- Resolve client issues efficiently while maintaining timely follow-up to build trust and satisfaction.
- Collaborate on the creation and maintenance of support documentation (FAQ, help center articles, response templates).